FAQs
Ordering Questions
We currently ship to Canada and the United States, with the exception of Hawaii and Alaska for the time being.
You can change your order by emailing us at support@divona.co if the order has not been shipped. If the order has been shipped, you will need to return the item before being able to use the credit of the purchase towards another product.
We partner with the US Postal Service and the major parcel carriers to get your products to you quickly. That typically takes about 3-5 business days within the US from when you order. Shipments to Canada can typically take 5-7 business days. Tracking your package is available through visiting your profile or using the Shipping Confirmation email once we have processed your order. If for some reason you're having trouble receiving or finding your order, please email us at support@divona.co. We’re here to help.
Yes! But this option is not available via our website yet. Email us at support@divona.co and we’ll work with you to rush your order.
Please contact your local post office. We are unable to contact your postal carrier for you. If you've already heard back from your post office, please contact support@divona.co with your order and tracking number at your earliest convenience.
We absolutely love the products we make, and we hope you do, too. There are no returns on sample shipments, but if you're unhappy for any reason, just contact us at support@divona.co, and we’ll take care of you.
Payment Questions
Visa, MasterCard, and American Express debit and credit cards. We also accept Paypal and Google Pay express checkout options.
You can update your payment or shipment information on our checkout screen.
Product Questions
Right here! [If you are located in the United States :) ]!
All of our fragrances meet the IFRA ingredient standards. Our formulas don’t contain any parabens, phthalates, or dyes, and we are proudly vegan and cruelty-free.
Donation questions
We structured our business to donate $2 of every full sized, 1oz bottle directly to Redefining Refuge.
We encourage you to donate to Redefining Refuge directly at this link: https://www.redefiningrefuge.org/donate/